Return Policy
Our team at American Iron Products want you to be satisfied with your purchase. Our handcrafted high-quality cast iron products can be subject to variation. If something is not quite right, we are here to help. Follow the instructions below to begin our return policy.
1. Standard Returns (Unused Items)
If you need to return your merchandise, we accept returns within 7 days of the purchase date under the following conditions:
- Condition: The product must be completely unused and in its original packaging.
- Proof: Proof of purchase is required.
- Verification: You must provide a photo of the product to verify that it is unused.
- Shipping: The customer is responsible for all return shipping fees.
2. Damaged or Defective ItemsÂ
We take pride in our craftsmanship, but if your merchandise arrives damaged or defective, please let us know right away so we can make it right.
- Timeframe: Report the issue to customer service within 48 hours of delivery.
- Requirements: You must provide photos of both the skillet and the shipping box it arrived in.
How to Initiate a Return
- Email Us: Send an email to [email protected] with your order number and the reason for your return (include required photos here).
- Get Authorization: If your return is eligible, we will send you a Return Authorization (RA) Number and shipping instructions.
- Pack & Label: Clearly write your RA number on the outside of the shipping box, and include the provided Return Authorization Form inside the box.
How to Initiate a replacement of damaged items
- Email Us: Send an email to [email protected] with your order number and the reason for your return (include required photos here).
- Get Authorization: If your return is eligible, we will send you a Return Authorization (RA) Number and shipping instructions.
- Pack & Label: Clearly write your RA number on the outside of the shipping box, and include the provided Return Authorization Form inside the box.
- Getting a replacement: Once the return has been processed by our team members your replacement will be shippedÂ
Please Note: Returns sent without an RA number may experience significant delays or may not be processed.
Refunds
Once we receive your skillet and it passes our inspection, we will issue a refund to your original payment method. Please allow 10 business days for the refund to be processed.